"503 Call Not Ready to Download" error when trying to download a call recording.
- Call Recordings
The call recording can be made available by contacting 8x8 Support. In most cases, the file is just queued to be processed and will be available at a later time.
The time frame to make these recordings available again is roughly 2 working days. If the file is not found, then the file is not available.
If a call recording is not available for download, it could be the result of one of the following reasons:
- Network fault call not connected or issue in a drop of packets not allowing for call recording completion resulting in a file to become corrupt.
- MSO (Major Service Outage) meaning that the recording was not possible to begin or not able to complete processing resulting in a corrupt file.
- The call was recorded but not processed due to a large number of call volume resulting in the recording being queued to process and made available.
- Call Recording is turned off.