Salesforce Error Unable to Obtain Exclusive Access

Last updated
Save as PDF
Share
1. Share
2. Tweet
3. Share

Symptom

While using 8x8 Contact Center Salesforce integration, the user gets a pop-up error that reads, "Your CRM vendor has returned am error: "unable to obtain exclusive access to this record.""

Applies To

Contact Center Salesforce integration users

Resolution

8x8 Engineering has not identified an issue with the Salesforce integration. Have your Salesforce administrator enable or confirm user permissions within Salesforce for lead or another entity. It is also recommended that Windows 7 users get upgraded to Windows 10.

Cause

This may be related to Salesforce users not having permissions within Salesforce for lead or any other entity.

Additional Information

Review the Salesforce forum article for other possible causes.