ServiceNow 8x8 Contact Center Integration Panel Does Not Open
ServiceNow 8x8 Contact Center Integration Panel Does Not Open.
Message: "Companel is launched in another window, Please close this modal" with a Refresh button.
- 8x8 Contact Center integration with ServiceNow
From the browser pop-up warning, allow the pop-up.
- Close all except one instance of the browser and one browser tab > Clear browser cache for all time.
- Close the browser > open a fresh instance of the browser.
- Log into ServiceNow.
- Click the phone icon, a window opens "Companel is launched in another window, Please close this modal" with the blue Refresh button.
- Notice to the right end of the browser address bar there is a pop-up warning in red > click on it to open the "Pop-ups blocked" dialog.
- The dialog displays the clould8.8x8.com...vcc service-now URL.
- Select the radio button for "Always allow pop-ups and redirects from https://<yourservicenowdomain>
- Click Done.
Pop-up is not allowed for the 8x8 panel URL and the ServiceNow domain.
https://cloud8.8x8.com/mapanelweb/pu...3&instanceUrl=<Domain URL of your ServiceNow instance>&vccDomain=<VCC domain URL>&env=servicenow