Create IP Restriction on Contact Center

Symptom

To Create Authorized IP Address

The Configuration Manager allows the administrator to create new entries for white list, edit and delete them using the Security page.

Applies To

• Contact Center

Resolution

To add an entry:

1. Log in to Configuration Manager as an administrator.
2. Navigate to Security and go to the IP Address Restriction tab.
3. Add Allowed IP Range
4. Enter Start IP and End IP address and type a Description
5. Select This IP address is enabled to enable an individual IP address or a range of addresses.
This feature is helpful if you like to grant access to an agent accessing from a remote location, or a consultant for a short period of time
6. Click Save.
If the agent tries to log in with a different IP address, a message appears showing that the access is denied