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Display case and follow-up records using HTML in Agent Console
8x8 Support

Display case and follow-up records using HTML in Agent Console

 

Objective

Display case and follow-up records using HTML in Agent Console

Applies To

  • VCC emails

Procedure

  1. From the Configuration Menu, open CRM.
  2. Go to the Properties tab.
  3. Check the option Display cases and follow-ups using HTML when available 

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