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How are 8x8 Work Status and VCC Directory Agent Status mapped ?
8x8 Support

How are 8x8 Work Status and VCC Directory Agent Status mapped ?

Applies To

  • 8x8 Work, Virtual Contact Center

Answer

Please see below a mapping table between 8x8 Work Status and VCC Directory :

VO/8x8 Work  Offline AWAY AWAY  AVAILABLE  BUSY BUSY BUSY BUSY BUSY BUSY
VCC  Logged Out LoggedIn OnBreak Available Working Offline Transaction Offered Post Processing Busy Direct call On Email