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How to configure Call Recording for Outbound queues in 8x8 Contact Center
8x8 Support

How to configure Call Recording for Outbound queues in 8x8 Contact Center

 

Objective

How to configure Call Recording for Outbound queues in 8x8 Contact Center

Applies To

  • 8x8 Contact Center

Procedure

1. Open 8x8 VCC Configuration Manager

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2. Go to Queues/Skills -> 

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3. Select the required Outbound Queue -> Click Edit

4. Under the Properties tab -> Define the Voice Recording threshold to 100% 

By doing so, you are ensured that your VCC Agents are going to have their VCC outbound calls recorded. 

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Note: 

 Ensure from the Members section that you assign this Outbound queue to one or more agents.

 

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