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8x8 Support

Inbound Contact Center Calls showing Administrator name as Caller ID

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Symptom

Company Main line phone displays administrator's name as the Caller ID for the inbound calls.

Applies To

  • Account Manager -User profile 

Resolution

Check user profile for the for whose name is appearing as Caller ID and confirm that main line number is not saved in phone profile.

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Cause

Customer's admin profile had mobile number saved as main line number and appearing as Caller ID when receiving any inbound calls.