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Inbound VCC Calls showing Administrator name as Caller ID
8x8 Support

Inbound VCC Calls showing Administrator name as Caller ID

Symptom

Company Main line phone displays administrator's name as the Caller ID for the inbound calls.

Applies To

  • Account Manager -User profile 

Resolution

Check user profile for the for whose name is appearing as Caller ID and confirm that main line number is not saved in phone profile.

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Cause

Customer's admin profile had mobile number saved as main line number and appearing as Caller ID when receiving any inbound calls.