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Is it possible to manage Agents at a 'Campaign' Level as opposed to a 'Queue' Level?
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Is it possible to manage Agents at a 'Campaign' Level as opposed to a 'Queue' Level?

Question 

Is it possible to manage Agents at a 'Campaign' Level as opposed to a 'Queue' Level?

Applies To

  • Contact Center Campaigns

Answer

  • Agents and Campaigns are assigned through Queues and there is no direct Agent management as per Campaigns. 

 

 

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