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No status codes or wrap up time available for Contact Center users
8x8 Support

No status codes or wrap up time available for Contact Center users

Symptom

8x8 Contact Center users are not able to select wrap up codes or status codes and are taking call after call.

Applies To

  • 8x8 Contact Center

Resolution

1. Check if the user has any status codes assigned. In the example below, none are applied:

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2. Go to Status Codes, select the correct list for the agent group that the users are part of and choose Edit and Assignments.

3. Find the user and enable it: 

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4. Save

Cause

The users did not have these settings applied.

 

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