8x8 Contact Center users are not able to select wrap up codes or status codes and are taking call after call.
- 8x8 Contact Center
1. Check if the user has any status codes assigned. In the example below, none are applied:
2. Go to Status Codes, select the correct list for the agent group that the users are part of and choose Edit and Assignments.
3. Find the user and enable it:
The users did not have these settings applied.