Set agent's recording controls in VCC Configuration Manager

Objective

Allow or deny agents call recording controls.

From the application panel, login to Virtual Contact Center Configuration Manager;
From the left side, select users, and double click the user you want to change the settings for;
Select the Phone tab;
From the Agent's Recording Controls section, select the desired option.
The end_user for which this setting has been amended, would need to log-out and back in the VCC Agent Console