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Set agent's recording controls in VCC Configuration Manager
8x8 Support

Set agent's recording controls in VCC Configuration Manager

Objective

Allow or deny agents call recording controls.

Applies To

  • Virtual Contact Center
  • Call Recording

Procedure

  1. From the application panel, login to Virtual Contact Center Configuration Manager;
  2. From the left side, select users, and double click the user you want to change the settings for;
    clipboard_ee60bea842098ced3d082f47c993a60bf.png
  3. Select the Phone tab;
    clipboard_ed0ea1c4ed6eed74ee380c5b5b4b2f216.png
  4. From the Agent's Recording Controls section, select the desired option.
    clipboard_e16343cbdafc3b86d5ed5786304b25794.png
  5. The end_user for which this setting has been amended, would need to log-out and back in the VCC Agent Console