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Timeout Action missing when creating autodial campaign
8x8 Support

Timeout Action missing when creating autodial campaign

 

Symptom

Timeout Action dropdown menu is missing when creating campaign.

Applies To

Campaign calls can be created to automatically dial numbers when an agent who has spent all the preview time has not taken any action. At the end of the preview time if no action is taken, calls are initiated automatically eliminating the need for manual action by the agent. The 8x8 Contact Center administrators can enable autodialing for each campaign when an agent’s preview countdown ends.

Resolution

If timeout action drop down menu is missing, raise a case with support. The feature needs to be enabled on our backend.