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8x8 Support

Using email content to process incoming email

Objective

This article explains new 8x8 Contact Center email processing functionality.

Applies To

  • 8x8 Contact Center customers with version 9.14.8 or higher.

Procedure

  1. Create a new email script or copy an existing one to modify.  (We highly recommend against modifying an existing script and instead creating a copy and modifying that.)
  2. Add the Check Content object in the script where you want to take action based on content in the email being processed.

    Check Contet in object selection.jpg
     
  3. Fill out the object with an object name and the content or content regular expression you're searching for in the email.

    Check Contet Object.jpg
     
  4. Fill in the matched and/or not matched sections of the email script to cause the email to be processed the way you want it to be processed.

    Check Contet Object in script.jpg

Additional Information

We expect all customers to be upgraded to 9.14.8 by the end of April, 2022.

 

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