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VCC & 8x8 Work call recordings store in the same FTP site
8x8 Support

VCC & 8x8 Work call recordings store in the same FTP site

 

Question 

Can VCC & 8x8 Work call recordings store in the same FTP site

Applies To

  • 8x8 Admin Console 
  • Virtual Contact Centre 
  • FTP Site

Answer

VCC call recordings store in a VCC FTP site as per a customer`s region and 8x8 work call recordings store in a separate FTP site/server, both sites are different and can not be stored together.