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What does the Transaction Offered metric mean?
8x8 Support

What does the Transaction Offered metric mean?

 

Question 

What does the 'transaction offered' metric represent in VCC Historical Reports?

Applies To

  • 8x8 Virtual Contact Center [ VCC ]
  • Agents: Time on status VCC legacy report 

Answer

Transaction Offered represents the time a call is being offered to the agent before the call is answered. 
 

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