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What is Total Processing Time in 8x8 Contact Center Business Intelligence reports?
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What is Total Processing Time in 8x8 Contact Center Business Intelligence reports?

Applies To

  • 8x8 Contact Center 
  • Business Intelligence reports

Answer

Total Processing Time is the aggregate amount of time from when the agent's transactions were created to the time they were completed and the agent status changes to Post Processing.

 

 

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