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What is the minimum number of agents I need to effectively use predictive dialing
8x8 Support

What is the minimum number of agents I need to effectively use predictive dialing

 

Applies To

  • Contact Center customers

Answer

The predictive dialing algorithm is most efficient for five+ agents in order to optimize dialing results. While the system can support predictive dialing with as few as just two agents, a customer will not recognize the same efficiency gains.

Additional Information

Please contact your 8x8 sales representative if you do not have the predicitive dialer enabled for your account.