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Why aren't rejected calls in historical reports matching with the number of rejected calls in 8x8 analytics?
8x8 Support

Why aren't rejected calls in historical reports matching with the number of rejected calls in 8x8 analytics?

 

Applies To

  • 8x8 Contact Center Analytics
  • Historical Reporting

Answer

8x8 analytics differentiates between 'rejected' calls and 'reject timeout' calls whereas historical reporting adds both categories together.

 

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