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Agent is Getting Fast Busy on Calling an 8x8 Work User
8x8 Support

Agent is Getting Fast Busy on Calling an 8x8 Work User

 

Symptom

Contact Center agent is getting fast busy when attempting to call an internal 8x8 Work  user from the 8x8 Agent Console.

Applies To

  • Contact Center Configuration Manager
  • 8x8 Agent Console
  • 8x8 Work 

Resolution

  1. Log in to Contact Center Configuration Manager.
  2. Click Home.
  3. Click on the Dial Plans Tab.
  4. Select dial plan: System Dial Plan US North American Number Plan (US NANP) with VOVCC.Screen Shot 2019-10-01 at 2.59.47 PM.png
  5. Click Save.

Cause

The current dial plan is not set to handle calling internal extension numbers.

 

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