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Block IP Addresses for Spam 8x8 Contact Center Chats
8x8 Support

Block IP Addresses for Spam 8x8 Contact Center Chats

Question

Can IP addresses be blocked for spam 8x8 Contact Center chats? 

Applies To

  • 8x8 Contact Center
  • Agents
  • Chat Queue

Answer 

There is no option at this time to block chat sessions based on IP addresses. Please check if you can set up a pre-chat form to ask for a valid pin number or case number. Your website can make some validation for customer's information before presenting them with the chat icon.