Bria Account Error: Failed to Enable SIP Error 503

Symptom

In Bria, the following error appears: Account Failed To Enable SIP Error 503.

Applies To

• 8x8 Contact Center
• Agents
• Bria softphone

Resolution

1. Launch Bria.
2. Select Softphone and select Account Settings.
3. Click Edit Account.
4. Select the Transport tab.
5. Deselect IPv6 checkbox.
   
6. Click OK.

Cause

The agent's OS or network is not configured for IPv6.

Additional Information

Please go here for more information on configuring Bria for 8x8 Contact Center.