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Business Intelligence Login Error
8x8 Support

Business Intelligence Login Error

Symptom

After successfully logging into 8x8 Agent Console as a Supervisor, clicking on Business Intelligence (BI) icon generates the error: "we really did try, something went wrong, please contact your system admin."

Applies To

  • Business Intelligence (BI)
  • 8x8 Contact Center
  • 8x8 Agent Console

Resolution

The error occurs when the 8x8 Agent Console URL contains mycontactual.com when it should have 8x8.com. For example:

If the URL is: https://vcc-na4.mycontactual.com/AGU...in.php?tenant= 

Change it to: https://vcc-na4.8x8.com/AGUI/login.php?tenant=

In addition, the 8x8 Contact Center administrator should clear browser cache/cookies and save the updated URL to their Favorites. It is highly recommended that the updated URL(s) be shared with all agents.

Cause

The error occurs when the Agent Console URL contains mycontactual.com when it should have 8x8.com.