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Can the on-hold audio be changed for 8x8 Contact Center agents?
8x8 Support

Can the on-hold audio be changed for 8x8 Contact Center agents?

Applies To

  • 8x8 Contact Center
  • On-Hold Audio
  • Agents

Answer

The on-hold audio is the audio that is played to the other party when an agent selects Hold from the 8x8 Agent Console. The on-hold audio is preset and cannot be changed.