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Can the Transaction Code order be changed?
8x8 Support

Can the Transaction Code order be changed?

Question

If I want Transaction Codes to be ordered in a particular way, can I rearrange them?

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console
  • Transaction Codes

Answer

There is no way to change the order in which the lists are showing in the Agent Console once the lists are created. 

The lists will be generated depending on when they were created. First created code will be first on the list, the second code created will be next, etc.