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Can we download 8x8 Contact Center Chats via File Transfer Protocol?
8x8 Support

Can we download 8x8 Contact Center Chats via File Transfer Protocol?

Question

Can we download 8x8 Contact Center Chats via FTP (File Transfer Protocol)?

Applies To

  • 8x8 Contact Center
  • Chat
  • FTP

Answer

It is not possible to use FTP to download chats from 8x8 Contact Center as they are stored in a different area of the system than FTP allows.

 

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