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Error When Downloading 8x8 Contact Center Scripts
8x8 Support

Error When Downloading 8x8 Contact Center Scripts

Symptom

In Contact Center Configuration Manager, you attempt to download a script, and receive the error:

"An internal error occurred. Please, try again."

Applies To

  • 8x8 Contact Center
  • Configuration Manager
  • Mode 1 Users

Resolution

Remove any special characters from the Script Name.

Cause

Special characters in the Script Name are not recommended.

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