How to Access Call Recordings as a Supervisor
Objective
To gain access to agent call recordings as a Virtual Contact Center Supervisor.
Applies To
- Virtual Contact Center
- Virtual Contact Center AGUI
- Call Recordings
Procedure
- Log into Virtual Contact Center AGUI.
- Click Work Offline.
- Select Menu > Monitoring.
- Select Playback.
- Click on the Transaction Id.
- Click Play.
Additional Information
If the Agent is not a Supervisor, follow the guide on granting access.