How to Add Status Codes in 8x8 Contact Center Configuration Manager
Objective
To add and assign status codes in 8x8 Contact Center Configuration Manager.
Applies To
- 8x8 Contact Center
- Contact Center Configuration Manager
- Status Codes
Procedure
- Log in to Contact Center Configuration Manager.
- Click Agent Groups.
- Click Add Agent Group.
- Create the Agent Group.
- In the menu, click Agents.
- Click Edit.
- Assign the agent to the new agent group.
- Navigate to Status Codes > Agent Status > Status Code Lists.
- Click +Add.
- Create a Status Code List with a name that matches with the Agent Group name you intend to assign the Status Codes.
- Make sure the Active box is checked.
- Click Save.
- Navigate to the Codes tab.
- Click +Add to add the desired Status Codes.
- Click Save.
- Select the Assignments tab.
- Check the box for the Agent Group.
- Click Save.