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How to Clone Queues in 8x8 Contact Center
8x8 Support

How to Clone Queues in 8x8 Contact Center

Objective

Clone queues in 8x8 Contact Center Configuration Manager.

Applies To

  • 8x8 Contact Center 9.9.13
  • Contact Center Configuration Manager
  • Queues

Procedure

  1. Log in to Contact Center Configuration Manager.
  2. Click Queues/skills.
  3. Next to the queue, click Copy.
  4. The cloned queue will appear with the original queue name - 1.
    Screen Shot 2020-05-19 at 4.59.25 PM.png