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How To Forward Calls Within 8x8 Contact Center
8x8 Support

How To Forward Calls Within 8x8 Contact Center

Objective

To forward calls from a queue within 8x8 Contact Center.

Applies To

  • Virtual Contact Center
  • Contact Center Configuration Manager

Procedure

Follow the steps below for Forwarding calls within a queue:

  1. Log in to Contact Center Configuration Manager
  2. Click Queues/Skills
  3. Click Edit (pencil icon). 
  4. Select checkbox Transfer Incoming Calls to.
  5. Enter the phone number.
  6. Click Save.

QueueTransferCall.JPG