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How to Test an 8x8 Contact Center Dial Plan
8x8 Support

How to Test an 8x8 Contact Center Dial Plan

Objective

How to test if certain numbers will work on an 8x8 Contact Center dial plan.

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Dial Plan

Procedure

  1. Log in to Contact Center Configuration Manager as an administrator.
  2. Navigate to Home > Summary > Dial Plans.
  3. Click Edit (pencil icon).
  4. In Test Number enter the number.
  5. Click Test.
  6. Once the test has completed, a confirmation banner appears at the top of the page.
    Test_Complete.png
  7. The Test Match column show which string the test matches.
    Test_Matches.png
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