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How to Test if 8x8 Contact Center Email Channel is Working
8x8 Support

How to Test if 8x8 Contact Center Email Channel is Working

 

Objective

Testing a previously set up 8x8 Contact Center Email channel to make sure it's working. 

Applies To

  • 8x8 Contact Center
  • Channel
  • Contact Center Configuration Manager

Procedure

  1. Log in Contact Center Configuration Manager
  2. Go to Channels
    clipboard_e9abd49cc6bfc8d67c6b605b87703fb99.png
  3. Click on the Email tab
    clipboard_eb07ca94eef707a2a732a42ed6c85732f.png
  4. Find the appropriate channel and click the edit button
    clipboard_ede4d267c83eb22dd55e7311587e89cab.png
  5. Press the Test button
    clipboard_e5a85e7206b6a4c3799faa29d7144bed1.png
  6. If the test is working it will tell you how many emails are in the server email box.
    clipboard_ed4815ba162782ea0d00cedcbbb6b052d.png
    If it's not working it will bring up an error message. 

Additional Information

If the test connection is failing, please double check the Incoming Mail Server name, the user and the password. Check also the email security settings and make sure that the connection from external is allowed.

 

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