How to Turn On Automatic Call Recording for 8x8 Contact Center

Objective

To turn on 8x8 Contact Center Automatic Call Recording.

Applies To

• 8x8 Contact Center
• Contact Center Configuration Manager
• Automatic Call Recording

Procedure

Set each user's Automatic Call Recordings to 100%.

1. Log in to Contact Center Configuration Manager.
2. Select Agents.
3. Click Edit (pencil icon). 
4. Select the Phone tab.
5. Under Automatic Call Recordings, enter 100% in the appropriate box.
   
6. Click Save.