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How to Turn On Automatic Call Recording for 8x8 Contact Center
8x8 Support

How to Turn On Automatic Call Recording for 8x8 Contact Center

Objective

To turn on 8x8 Contact Center Automatic Call Recording.

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Automatic Call Recording

Procedure

Set each user's Automatic Call Recordings to 100%.

  1. Log in to Contact Center Configuration Manager.
  2. Select Agents.
  3. Click Edit (pencil icon). 
  4. Select the Phone tab.
  5. Under Automatic Call Recordings, enter 100% in the appropriate box.
    Screen Shot 2019-09-20 at 2.36.56 PM.png
  6. Click Save.

 

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