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Insufficient Privileges to Save Task in 8x8 Contact Center
8x8 Support

Insufficient Privileges to Save Task in 8x8 Contact Center

Symptom

8x8 Contact Center agent is getting an error when attempting to save a task in local CRM:

"Insufficient privileges to perform the operation."

InsufficientPrivileges.JPG

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Agents
  • Local CRM

Resolution

Enable the agent/user for Edit in CRM & Tab permissions within their profile in Contact Center Configuration Manager.

CRM Permissions.JPG

Cause

The agent is not enabled with Edit permissions in their profile.