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Insufficient Privileges to Perform the Operation Error in 8x8 Contact Center
8x8 Support

Insufficient Privileges to Perform the Operation Error in 8x8 Contact Center

Symptom

8x8 Contact Center agent is getting error when attempting to delete a task or case in Contact Center: Insufficient privileges to perform the operation or unable to find delete option

 

InsufficientPrivileges.JPG

 

Applies To

  • 8x8 Contact Center
  • 8x8 Agent Console
  • Contact Center Configuration Manager

Resolution

Enable the agent/user for Delete in CRM & Tab permissions within their profile from Contact Configuration Manager:

 

CRM Permissions.JPG

 

Cause

The agent is not enabled with Delete permissions in their profile.

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