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N/A Response in Post Call Survey
8x8 Support

N/A Response in Post Call Survey

Symptom

Post Call Survey (PCS) responses appears as N/A .

clipboard_e8056be436c98d9532e266dc4c4707872.png

Applies To

  • 8x8 Contact Center
  • Post Call Survey

Resolution

Replace (,) in the questions with '.' on the PCS scripts.

Cause

Data gets corrupted if any of the IVR field contains the "," value.