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8x8 Contact Center Outbound Calls Are Showing as Anonymous
8x8 Support

8x8 Contact Center Outbound Calls Are Showing as Anonymous

Symptom

Outbound calls from 8x8 Contact Center are showing up as anonymous. 

Applies To

  • 8x8 Contact Center
  • Contact Center Configuration Manager
  • Outbound calls 

Resolution

  1. Log in to Contact Center Configuration Manager.
  2. Click Outbound Phone Codes.
  3. Click Edit (pencil icon). 
  4. Select the Codes tab.
  5. Under Calling Line Identifier, click Anonymous.
    Screen Shot 2019-09-19 at 2.14.17 PM.png
  6. Select a phone number from the list.
  7. Click Save

Cause

The Calling Line Identifier is set to anonymous.