Unable to transfer calls to any 8x8 Contact Center queues, the queues are listed but the "Transfer" button is grayed out.
- 8x8 Contact Center
- 8x8 Agent Console
- Contact Center Configuration Manager
- Log in to Contact Center Configuration Manager.
- Check which agent group the user is assigned to
- Check if an outbound queue has been setup
- Click Outbound Phone Codes
- Click the outbound codes list that the agent group is assigned to
- This can be checked in the assignments tab
- If there is no outbound codes list assigned to the group either assign to an existing list or create a new list
- Click on the Codes tab
- For each code select an outbound queue from the list
- Click Save
Agents are not configured to use an outbound phone code which have an outbound queue configured