Extension Already in Use Error for Private Routing Numbers
Symptom
When you attempt to re-use an 8x8 Contact Center Private Routing number when creating a new user in Account Manager, you get a message: "... extension already in use."
Example
- Agent1 has Contact Center Extension 6003
- Agent1 leaves the company, is removed from all Contact Center Queue assignments, is removed from all VO phone assignments, and is deleted from Account Manager.
- Agent2 joins the company, is assigned a VO phone in Account Manager, and is defined as a Contact Center Agent.
- In the Update User Profile dialog, click New Private Routing # button.
- In the Add Private Routing Number dialog, enter "6003" for the Private Routing #.
- Click Add, gets error "... extension already in use."
Applies To
- 8x8 Contact Center
- Account Manager
- Mode 3 users
Resolution
Use the icon to automatically generate the 8x8 Contact Center private routing extension.
- In the Update User Profile dialog, click New Private Routing # button.
- In the Add Private Routing Number dialog, click the icon to the right of the Private Routing # text box (looks like a paper with an arrow).