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Extension Already in Use Error for Private Routing Numbers
8x8 Support

Extension Already in Use Error for Private Routing Numbers

Symptom

When you attempt to re-use an 8x8 Contact Center Private Routing number when creating a new user in Account Manager,  you get a message: "... extension already in use."

Example

  1. Agent1 has Contact Center Extension 6003
  2. Agent1 leaves the company, is removed from all Contact Center Queue assignments, is removed from all VO phone assignments, and is deleted from Account Manager.
  3. Agent2 joins the company, is assigned a VO phone in Account Manager, and is defined as a Contact Center Agent.
  4. In the Update User Profile dialog, click New Private Routing # button.
  5. In the Add Private Routing Number dialog, enter "6003" for the Private Routing #.
  6. Click Add, gets error "... extension already in use."

Applies To

  • 8x8 Contact Center
  • Account Manager
  • Mode 3 users

Resolution

Use the icon to automatically generate the 8x8 Contact Center private routing extension.

  1. In the Update User Profile dialog, click New Private Routing # button.
  2. In the Add Private Routing Number dialog, click the icon to the right of the Private Routing # text box (looks like a paper with an arrow).

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