How to Transfer Calls into an 8x8 Contact Center Queue

Objective

How to transfer calls into an 8x8 Contact Center Queue. 

Applies To

• 8x8 Contact Center
• 8x8 Agent Workspace

Procedure

1. Log in to 8x8 Agent Workspace. 
2. While on a call, Click the Transfer button.

3. Click on Queues, Select the Queue you want to transfer the call to and click Transfer.

Additional Information

• Agents can only Blind Transfer a call to a queue within Agent Workspace.
• You can only transfer to queues that have agents logged into them.