Web browser gets stuck on a loading screen when trying to log in to 8x8 Contact Center Agent Console.
- 8x8 Contact Center
- 8x8 Agent Console
- Agent Status
- Navigate to Menu > Monitoring > Agent Management > Monitor.
- Locate the agent that is having issues in the list.
- Under Status, you can see what status Contact Center has this agent registered in at this time.
- Under Action (on the far right), click Logout.
- Wait until the Status changes to Logged Out, then instruct the agent to clear their web browser's cache and cookies.
- Instruct the agent to reattempt login.
Contact Center recognizes this agent as already logged in. They must be remotely logged out by a supervisor in order to successfully log in again.