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8x8 Contact Center Agent status stuck on Busy
8x8 Support

8x8 Contact Center Agent status stuck on Busy

Symptom

One of the agents is status is showing as Busy whereas interaction is ended. 

Applies To

  • Agent GUI
  • Status shows as Busy after the interaction (Call, Chat or Email)

Resolution

  1. Log into 8x8 Agent Console as Supervisor:
  2. Select Menu Monitoring Drop-Down to launch new window.
  3. Agent Management Section.
  4. Monitor tab.
  5. Hover Over Agent you want to log out.
  6. Select Logout for the selected agent.

This will force log out the agent and end the call. The agent will need to login back to VCC AGUI. 

VCC_Agent_Monitor_Logout - Copy.JPG

 

 

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