One of the agents is status is showing as Busy whereas interaction is ended.
- Agent GUI
- Status shows as Busy after the interaction (Call, Chat or Email)
- Log into 8x8 Agent Console as Supervisor:
- Select Menu > Monitoring Drop-Down to launch new window.
- Agent Management Section.
- Monitor tab.
- Hover Over Agent you want to log out.
- Select Logout for the selected agent.
This will force log out the agent and end the call. The agent will need to login back to VCC AGUI.