When making an outbound call from VCC, the agent's status does not change to busy.
- Virtual Contact Centre
- Log in to VCC Configuration Manager.
- Navigate to Home > Outbound Phone Codes.
- Click next to the outbound phone codes in question.
- Navigate to the Codes tab.
- Ensure a queue has been selected from the drop down menu. This should not be set to none.
- Save your changes, then have the affected agent(s) log out and back in before re-testing.