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8x8 Support

Change Phone Connection Mode in Agent Console

Objective 

Change Phone Connection Mode in Agent Console.

Applies To 

  • 8x8 Contact Center
  • 8x8 Agent Console

Procedure 

  1. Log in to the 8x8 Agent Console.
  2. Click Work Offline.
  3. Click Profile.

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4. Navigate to Phone Connection Mode and change to On Demand or Persistent.

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5. Click Save.

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On Demand: Temporary connection from your workplace phone to the system. You have to manually accept the call in your soft or physical phone.

Persistent: Constant connection from your workplace phone to the system. Once the connection is open, it will stay active until you log out.

 

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