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How Many Concurrent Chats Can an Agent Handle At Once
8x8 Support

How Many Concurrent Chats Can an Agent Handle At Once

Question 

How many concurrent chats can be handled by each agent

Applies To

  • 8x8 Contact Centre 
  • 8x8 Agent Console 

Answer

An agent can handle 6 concurrent chats only at once if it is configured in agent profile. 

 

 

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