Skip to main content
Queue tab is Greyed out for Agents in Agent Console
8x8 Support

Queue tab is Greyed out for Agents in Agent Console

 

Question

Why the Queue tab is grey for agents. 
Queue Tab.jpg

Applies To

  • VCC Agent Console 

Answer

Queue tab is grey out by default and becomes available when agent is on an active call 

 

 

  • Was this article helpful?