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8x8 Support

Lost Connection Alert in 8x8 Agent Console

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Symptom

8x8 Contact Center agent observes a "lost connection" alert in the 8x8 Agent Console.

Applies To

  • 8x8 Agent Console

Resolution

If the issue impacts remote agents, this points to a local network or ISP connectivity issue. Check the ISP or network the impacted user is on.

Cause

This is generally due to a local network or ISP issue.

Additional Information

See also the 8x8 Contact Center Technical Requirements document for network setup recommendations.