Agents Can't Answer Calls or Dial out in 8x8 Contact Center
Symptom
Agents can't answer calls or dial out in 8x8 Contact Center.
Applies To
- 8x8 Contact Center
- 8x8 Agent Console
Resolution
- Log in to 8x8 Agent Console.
- Click Menu > Profile.
- Check the Workplace Phone to see if it is correct.
- Click Make Verification Call, the phone should ring.
- If the phone doesn't ring, try modifying the phone number to an international format.
- For example, for a UK phone number add 0044 or +44 followed by the phone number, stripping the leading 0.
- If the phone still doesn't ring when clicking Make Verification Call then investigate if the phone itself is working correctly.
- If the phone doesn't ring, try modifying the phone number to an international format.
Cause
The incorrect phone number was entered into an 8x8 Contact Center profile.