8x8 Contact Center agents experience the following error message in Bria "408 Request Timeout."
- 8x8 Contact Center
- Bria for Windows/macOS
- Verify Server Information (Verify Server information (Domain, Server address, Proxy address) entered under the SIP account in Bria.
- Ensure Bria isn't being blocked any of the following:
Please contact your IT team to ensure Bria is an allowed application through all firewalls and routing devices on your network and operating system.
Error 408 Request Timeout indicates that the client is not receiving any response from the server that you are trying to connect to. This error is likely caused by incorrect server information (domain, server address) entered in your SIP account.
Another possible cause is that a restrictive firewall or router is blocking the request to, or response from the server.
For more information, see CounterPath's 408 Troubleshooting article.