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Bria Phone Reverts to Monitor Speakers
8x8 Support

Bria Phone Reverts to Monitor Speakers

If your Bria phone reverts to the monitor speakers instead of the PC speaker, you must disable the monitor speakers in the Windows OS settings. Learn more here.

Symptom

When an agent changes the ringer settings in the Bria phone, then after a call the Bria phone reverts to monitor speakers instead of the PC speaker.

Applies To

  • Bria
  • Agent
  • Speakers
  • Audio

Resolution

In the Windows OS settings, disable the monitor speakers.

  1. Right-click the volume control icon and click Playback Devices.
  2. Right-click the monitor speaker option.
  3. Select Disable.

 

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